Cloud Managed Services
Let Atayo run your cloud so your team can focus on innovation. 24/7 monitoring, incident management, security, and disaster recovery — all backed by defined SLAs and an ITIL/ITSM support model.
24/7
Monitoring & Response
15 min
Response SLA
100+
Managed Workloads
ITIL
Operating Model
Overview
What We Deliver
Atayo's managed services practice provides 24/7 monitoring, operations, and optimization for AWS environments. From fully managed infrastructure and security to disaster recovery and retained consulting, we act as an extension of your team — keeping your cloud healthy, secure, and cost-efficient.
Managing cloud infrastructure in-house requires specialized talent, round-the-clock coverage, and constant vigilance against security threats and configuration drift. Most organizations don't have the headcount or tooling to do it well. Atayo fills that gap with a mature ITIL/ITSM operating model, enterprise-grade tooling, and a team that knows AWS inside and out.
Whether you need full operational ownership of your AWS environment, targeted security monitoring, or disaster recovery with guaranteed RPO/RTO — we offer flexible engagement models that scale with your needs and give you predictable monthly costs.
AWS MSP Partner
Managed Service Provider
Why Atayo
- ITIL/ITSM certified operations
- 24/7/365 NOC coverage
- Defined SLAs with P1 in 15 minutes
- AWS Advanced Consulting Partner
Schedule a Consultation
Service Model
Full-Spectrum Cloud Operations
Atayo covers the full operational spectrum — from infrastructure and security to disaster recovery and AWS enterprise support.
Managed Infrastructure
Proactive 24/7 monitoring, incident response, patching, and capacity management for your AWS infrastructure, backed by defined SLAs.
Managed Security
Continuous threat detection, vulnerability management, and security event response using AWS Security Hub, GuardDuty, CrowdStrike, and SIEM integrations.
Disaster Recovery
Fully managed DR with defined RPO/RTO commitments, automated failover orchestration, recovery blueprints, and twice-yearly DR Game Days.
AWS Enterprise Support
Unified path for all AWS support with Enterprise Response SLAs, Atayo and AWS TAM alignment, and premium access to AWS Support and product resources.
Specialized Services
Deep-Dive Capabilities
Explore our specialized managed service offerings — each backed by dedicated expertise, tooling, and defined SLAs.
Disaster Recovery (DRaaS)
Fully managed DR with AWS Elastic Disaster Recovery — continuous replication, automated failover, and twice-yearly DR Game Days.
Learn More →Managed Security Services
24/7 threat detection, EDR/XDR, SIEM, SOAR, and compliance monitoring powered by CrowdStrike and AWS native security services.
Learn More →Compliance as a Service
Continuous compliance monitoring, automated evidence collection, and audit-ready posture for HIPAA, SOC 2, PCI-DSS, and more.
Learn More →AWS Solution Provider Partner
AWS Partner Led Support
As an AWS Solution Provider Partner, Atayo provides a unified support path that combines our managed services expertise with direct access to AWS enterprise-grade resources.
- Unified path for all AWS support
- Enterprise Response SLAs
- Advanced AWS Diagnostic Capabilities
- Atayo and AWS TAM Alignment
- Integrated AWS Health Monitoring
- Integrated AWS Case Management
- Premium access to AWS Support and Product Resources
Plans
MSP Plans
Choose the plan that fits your environment. All plans include 24×7 SLA coverage and AWS Partner Led Support.
Essentials
Core monitoring and incident management for stable environments.
- 24×7 SLA coverage
- Incident management
- Infrastructure monitoring
- AWS Partner Led Support
- Automated backups
- Cost analysis & optimization
- Phone & email support
- Bi-annual cost optimization review
- Discounted consulting rates
Business
Full operational management with security and compliance monitoring.
- Everything in Essentials, plus:
- Patch management
- Virus & malware management
- Build out of new resources
- Compliance monitoring (PCI, NIST, HIPAA)
- Quarterly cost optimization review
- Additional consulting hours
- Priority escalation paths
Enterprise
White-glove service with dedicated TAM, SA, and Well-Architected reviews.
- Everything in Business, plus:
- Advanced monitoring & alerting
- Well-Architected reviews
- Dedicated TAM + Solutions Architect
- Monthly cost optimization review
- Extended consulting hours
- Custom runbook development
- Architecture advisory
The Experience
What You Can Expect
When you hand off operations to Atayo, you get more than monitoring dashboards and ticket queues. You get a team that operates your environment like it's their own.
24/7/365 coverage
Critical incidents are acknowledged in 15 minutes or less — nights, weekends, and holidays included.
Named account team
A dedicated team that knows your environment, your business context, and your escalation preferences.
Monthly business reviews
Regular reviews covering cost optimization, security posture, performance trends, and roadmap planning.
Proactive optimization
We don't just keep the lights on — we continuously right-size, patch, and improve your environment.
At a Glance
15 min
P1 Response
24/7
NOC Coverage
ITIL
Process Framework
Monthly
Business Reviews
Technology Stack
Tool & Technology Partners
We partner with industry leaders to deliver best-in-class cloud, security, and AI solutions for our clients.
Getting Started
Operational Transition
A structured four-phase onboarding process ensures a smooth transition to Atayo managed services.
Initiation & Planning
- Define on-boarding plan
- Service delivery scope
- Roles & responsibilities
- Service levels
- Technology & infrastructure review
Operational Readiness
- Review operational runbooks
- Incident & problem management
- Change & release management
- Knowledge transfer
Operational Validation
- Validate & refine operations
- Test tools & procedures
- Confirm runbooks
- Review operational readiness
Finalize Transition
- Implement service levels
- Finalize service catalog
- Finalize support runbooks
- Obtain client sign-off
Organizations We Manage
Ready to Hand Off Your Cloud Operations?
Schedule a consultation to discuss your environment, review plan options, and get a tailored proposal.